Q: How long are visits and what are your rates?
A: 15-Minute Visit: $20
30-Minute Visit: $25
45-Minute Visit: $30
Q: Is there an extra fee for additional pets?
A: Nope! These rates are for time spent with your pet(s). There is no extra charge for additional pets, so whether you have one or five, the price remains the same for your chosen visit time.
Q: What do you do during a visit?
A: We can play with your pets, feed them, walk dogs, clean litter boxes, wash pet bowls - You name it, and we will do it! If you have any preferences, like a specific walk route or type of exercise, just let us know! We’ll make sure your pets are fed as per your instructions and we’re happy to administer medications, including insulin injections (just provide us with the details for dosage and instructions in your portal). Watering plants, taking out the trash, bringing in packages, and checking the mail, are all included.
Q: How do I arrange a visit?
A: Contact us and we will send you a link to our software "Time To Pet." Our Time To Pet software, allows you to easily schedule your visits. We recommend downloading the Time To Pet App for added convenience.
Q: Can I schedule a meet and greet?
A: Yes! You can schedule a meet and greet through Time to Pet! Just go to "scheduling", "request new services", then select "complimentary meet and greet".
Q: Who will take care of my pets?
A: One of our four insured and certified, dedicated team members. You may select a preferred staff member, but please note, the person who comes for your initial meet and greet may not be the same person who performs your visits, but rest assured, we have a team-oriented approach. We keep detailed records and make sure everyone is up to date on your pet’s care plan. If you would like, you may pay for an additional meet a greet with other team members at the rate of a 15 min visit.
Q: How will I receive updates on my pet(s) while I'm away?
A: Through the Time To Pet app, you can directly communicate with your pet sitter at any time. Our team members will send a detailed message after each visit, including photos and a report on your pet’s activities. If you’ve booked a walk, you’ll also get a GPS map showing the route! We’ll log our arrival and departure times with timestamp punches, so you know exactly when our team member was with your pet.
Q: Do you require an alarm code on file if we have our system armed?
A: Yes. For the efficiency of our pet sitting services, we require that the alarm code be kept on file in advance if the system is armed. This ensures our pet sitter can access your home without any delays or complications. Having the code on file allows the sitter to enter and exit without the need for extra communication each time.
Q: How do you handle keys?
A: We do not take physical keys from clients for security reasons. Instead, we require a lockbox, pin pad, or a hidden key at your home to ensure easy and secure access. We do not use garage door guest passes.
Q: What are the visit hours?
A: Our first visits start at 6 AM, and our last visits wrap up at 10 PM. Visits occur within a 2-hour window time frame. For example, for an early morning visit, you may select 6 AM - 8 AM. Our sitter will arrive within this window. This flexibility allows us to accommodate unforeseen circumstances such as traffic, last-minute requests, or unexpected clean-ups from prior visits. If you have a medication need that requires a specific administration time, please let us know in advance, and we’ll do our best to accommodate your needs.
Q: How do I pay/leave a tip for my sitter?
A: All payments for pet sitting services are processed through the Time To Pet platform. Our system will auto-charge the card on file the day of the first service. You can view your invoices in the app at any time. You can also tip our team members through this software. 100% of the tips go directly to the team members who cared for your pets. If you are wanting to leave a tip after a completed service, simply go to"invoices", "paid", and then click "add tip".
Q: What do I do if I need to cancel a scheduled service?
A: No problem! Simply go into the Time To Pet app and cancel your service. If you have already paid for the service, it will add a credit to your account for that amount. This credit will auto apply for your next booking.
Q: What should I do before I leave?
A: Make sure to fill out all necessary details in the Time To Pet portal regarding feeding, medications, exercise routines, and any other important information. Ensure your key is securely placed in a lockbox or hidden location for easy access.
Q: Do you charge extra for holidays?
A: We do charge extra for visits on Thanksgiving Day, Christmas Eve, and Christmas Day. We charge an additional $10 per visit on these three days. This charge goes directly to our sitters for their time spent caring for your pets during the holidays.
Thank you for trusting us with your pets’ care! We look forward to spending time with them and ensuring they stay happy and healthy while you’re away.
"Happy Hoomans is the BEST! The team is quite literally amazing. I can count on one hand how many people I trust with my dogs, & Happy Hoomans is number 1! They are great about sending daily updates and pictures. If you are considering booking Happy Hoomans for any of your pet care needs, just do it. There is a reason why Happy Hoomans has five stars, they are the best!" - Maddie Saunders
★★★★★
